Technical Support Specialist

Contour Design Nordic A/S

www.contour-design.com

Contour Design designs, builds and sells advanced ergonomic computer input devices including the revolutionary line of Rollermouse pointing devices, the ShuttlePRO family of multimedia controllers and more traditional mouse and keyboard products. They create unique hardware, firmware and software in house and provide technical support for their products to end users worldwide.

Contour Design is a global leader in the development, research, and design of ergonomic computer input devices such as RollerMouse and Contour Mouse. Founded in 1995 by Steve Wang, Contour Design Inc. designed the optimal computer mouse based on ergonomic research relating to computer use. Their award-winning ergonomic mouse alternatives are the result of almost two decades of research, development, and design initiative. In June 2013, Contour released Their most versatile mouse to date, RollerMouse Red. With its central position in front of the keyboard, speed, precision and sleek aluminum design, the Red has totally revolutionized the way their customers work. In 2013 RollerMouse Red won the red dot Design award for bridging the gap between aesthetics and functionality.

A Scandinavian approach

Contour Design´s outlook on computer user safety is closely aligned with those found in Scandinavian countries, where worker safety is the cornerstone to most business cultures. Scandinavians have long been recognized for their design of tools and furniture that work in harmony with human physiology, rather than against it.

Where Contour Design operate

Contour Design Inc., headquartered in Windham, NH, USA is responsible for global product development, manufacturing, and daily operations in North America, Asia, Australia, and New Zealand. Contour Design Europe is located in Copenhagen, Denmark where the products are distributed throughout Europe.

Jobprofile

Situation / Responsibilities

We are looking for a motivated Technical Support specialist for Contour`s European team to handle customer questions and issues and help their users get the best out of Contour`s products. The job requires a passion for technology,

Key Tasks / success criteria:

•Take ownership of reported customer issues and see problems through to resolution

•Research, diagnose, troubleshoot and identify solutions to resolve customer issues

•Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

•Provide prompt and accurate feedback to customers

•Ensure proper recording and closure of all issues

•Prepare accurate and timely reports

•Document knowledge in the form of knowledge base tech notes and articles

•Test new products and driver updates to ensure quality

•Occasionally perform simple hardware procedures such as opening devices, replacing parts and updating firmware

Professional qualifications:

•Strong interest in Information Technology and Computer Science

•Proficient in troubleshooting issues in both Windows and Mac

•Proven working experience in technical support, IT support or as a technical engineer preferred

•Experience and interest in computers, applications, programming etc. is a plus

Personal characteristics:

•A total commitment to delivering customer service

•Strong problem-solving skills

•Excellent communication and customer facing skills

•Must be a team player but must be highly motivated and self-reliant

Language & IT:

•Excellent written and verbal communication skills (English AND Danish, Swedish OR Norwegian)

•Fully IT literate

•Working knowledge of the Windows and Mac platforms

The company offers

•An exciting and challenging work environment with great colleagues

•On the job training

•A wage package corresponding to qualifications

Employment and wages:

A wage package corresponding to qualifications:

•Fixed salary

•Computer & phone

•Healthcare insurance

•5 weeks of vacation + company days

Har du spørgsmål til stillingen, er du velkommen til at kontakte, partner Anders Egelund på telefon 28 26 10 00 eller på mail anders.egelund@deichborgmore.com

Send ansøgning til: CV@deichborgmore.com